Effective Date: August 19, 2021
Website: https://thescrapspot.com
At The Scrap Spot, we strive to provide a secure and convenient payment experience for all customers purchasing our Handcrafted Animal & Nature Jewelry. This Payment Policy explains accepted payment methods, transaction processing, and security measures.
1. Accepted Payment Methods
Currently, we accept the following payment options:
- PayPal – All transactions are securely processed through PayPal, a trusted global payment platform.
We do not store credit card or financial information on our website. All payments are handled securely through PayPal’s encrypted systems.
2. Payment Security
The Scrap Spot uses industry-standard SSL (Secure Socket Layer) encryption to ensure that all sensitive information, including payment details, is transmitted securely.
When you make a payment via PayPal, your personal and financial information is protected by their security protocols. We recommend reviewing PayPal’s privacy and security policies for additional details: https://www.paypal.com/privacy.
3. Payment Processing
- Payments are processed immediately at the time of purchase.
- Upon successful payment, you will receive an order confirmation email with your order details.
- Orders will be processed only after successful payment confirmation.
Please ensure that your PayPal account has sufficient funds or linked payment methods to complete the purchase.
4. Order Cut-Off and Processing Times
- Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
- Handling Time: 1–2 business days (Monday–Friday)
- Transit Time: 3–5 business days (Monday–Friday)
- Total Estimated Delivery Time: 4–7 business days, depending on customer location
Orders received after the cut-off time or on weekends/holidays will be processed the next business day.
5. Payment Issues
If there is an issue with your payment, such as a declined transaction or incomplete payment, your order may be delayed or canceled. In such cases, we will contact you via email to resolve the issue.
For issues related to PayPal payments, please also check your PayPal account for transaction status and any required actions.
6. Refunds and Cancellations
Refunds for canceled or returned orders are processed according to our Return & Refund Policy:
- Approved refunds are issued to the original payment method (PayPal).
- Refunds are typically processed within 5 business days after the returned item is received and inspected.
- If an item was defective or damaged upon arrival, return shipping costs are covered by The Scrap Spot.
7. Contact Information
For any questions or concerns regarding payments, transactions, or billing, please contact our customer support team:
The Scrap Spot
Email: [email protected]
Phone: +1 438-619-6739
Address: 3100 SW Bensonwood St, Bentonville, AR 72712, USA
Customer Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 3:00 PM (EST)
Sunday: Closed
The Scrap Spot — Secure and Trusted Payments for Handcrafted Jewelry.