FAQs

1. What type of products does The Scrap Spot sell?

The Scrap Spot specializes in Handcrafted Animal & Nature Jewelry, including necklaces, earrings, charms, and other nature-inspired accessories. Each piece is uniquely made with care and creativity, reflecting the beauty of wildlife and the natural world.

 

 

2. Where is The Scrap Spot located?

We are proudly based in Bentonville, Arkansas, USA. All products are designed and carefully handled from our local studio to ensure top quality and customer satisfaction.

 

3. When was The Scrap Spot founded?

The Scrap Spot was founded on August 19, 2021, with a mission to bring nature-inspired handcrafted jewelry to customers who appreciate artistry, quality, and originality.

4. Do you offer free shipping?

Yes, we offer free standard shipping on all orders. There are no hidden fees or restocking costs.

 

 

 

5. What is your order cut-off and handling time?
  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)

  • Handling Time: 1–2 Business Days (Monday–Friday)
    After processing, your order will be shipped and delivered within 3–5 business days, depending on your location.

 

 

 

6. How long will my order take to arrive?

Total delivery time is typically 4–7 business days, depending on your shipping destination. Customers will receive a tracking number once their order has shipped.

7. What payment methods do you accept?

We currently accept PayPal as our secure payment method. All transactions are protected and encrypted to ensure customer safety.

 

 

8. Can I return or exchange my order?

Yes. We accept returns and exchanges for both defective and non-defective products under the following conditions:

  • Return Period: Within 30 days of delivery

  • Product Condition: New and unused

  • Return Method: By mail

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival

  • Refund Processing Time: 5 business days after the item is received

If you wish to exchange a product, please contact our support team before sending it back to ensure proper handling.

9. Do you charge any restocking fees?

No, The Scrap Spot does not charge any restocking fees for returns or exchanges.