At The Scrap Spot, we want you to be completely satisfied with your purchase of our metal wall art. If for any reason you’re not happy, our Return & Refund Policy will guide you through the process of returning your item and receiving a refund or exchange.
Returns
- Timeframe: You have 30 days from the date of delivery to initiate a return. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Start a Return
To initiate a return, please contact us via:
- Email: [email protected]
- Phone: +1 254-243-1899
We will provide you with instructions on how to return your item.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment (PayPal) within 10 business days.
Restocking Fee
We do not charge any restocking fees for returns.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, first check your PayPal account. If the refund has not been credited, please contact us at [email protected], and we will assist you further.
Exchanges
If you need to exchange an item, the fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.
Please contact us to initiate the return process.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] or call us at +1 254-243-1899. We will arrange for a replacement or refund based on the issue.
Shipping Costs for Returns
We offer free shipping on all orders within the USA, and we will cover the return shipping costs for damaged or defective items. However, for all other returns, customers are responsible for paying the return shipping costs.
Non-Returnable Items
Certain items may not be eligible for return, such as:
- Custom or personalized products
- Gift cards
Contact Us
If you have any further questions about our Return & Refund Policy, please reach out to us at:
- Email: [email protected]
- Phone: +1 254-243-1899
- Address: 3100 SW Bensonwood St, Bentonville, AR 72712, USA