At The Scrap Spot, we are committed to delivering your metal wall art in a timely and reliable manner. Please review our shipping policy below to understand how we handle orders, shipping, and delivery.
Order Processing
- Processing Time: All orders are processed within 1-2 business days. You will receive a confirmation email once your order has been processed and is ready to ship.
- Business Days: Orders are processed and shipped on business days (Monday through Friday). Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Costs
- We are pleased to offer free shipping on all orders within the USA. There are no additional shipping costs for standard delivery.
Delivery Times
- Estimated Delivery: Once your order has been processed, it will be shipped, and delivery typically takes between 4-7 business days. Delivery times may vary depending on your location and any potential shipping delays beyond our control (e.g., carrier delays, holidays, or extreme weather).
- Tracking: As soon as your order has shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor your shipment’s progress.
Shipping Locations
- Domestic Shipping: We currently offer shipping only within the United States.
- International Shipping: At this time, we do not offer international shipping.
Delivery Issues
If you do not receive your order within the estimated delivery time, please contact us at [email protected] or call +1 254-243-1899. We will work with our shipping partners to resolve the issue.
Address Accuracy
Please ensure that you provide accurate and complete shipping information during checkout. We are not responsible for orders that are delayed or returned due to incorrect or incomplete addresses. If your package is returned to us due to an incorrect address, we will contact you to arrange redelivery.
Damaged or Lost Packages
- Damaged Items: If your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We will assist you in replacing the damaged item or provide a refund.
- Lost Packages: If your package is lost in transit, we will work with the shipping carrier to locate the package or provide a replacement.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please reach out to us at:
- Email: [email protected]
- Phone: +1 254-243-1899
- Address: 3100 SW Bensonwood St, Bentonville, AR 72712, USA