FAQs
Welcome to the FAQ page of Thescrapspot. Below, you’ll find answers to common questions about our personalized lunch boxes, customization process, shipping, returns, and more. If you need additional assistance, feel free to contact us anytime.
Orders & Payment
1. How do I place an order?
Browse our collection, choose your preferred lunch box design, enter the name or customization details, then add the item to your cart and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
2. Can I customize the lunch box?
Yes. All our lunch boxes can be personalized with names or selected designs. Please double-check spelling before placing your order, as custom items are produced exactly as submitted.
3. What payment methods do you accept?
We accept PayPal, Visa, Mastercard, American Express, Apple Pay, and Google Pay. All available payment options are displayed at checkout.
4. Is my payment information secure?
Yes. Our store uses SSL encryption technology to ensure your personal and payment information is fully protected.
Shipping & Delivery
5. Do you offer free shipping?
Yes, we provide free shipping on all orders within the United States.
6. How long does delivery take?
- Processing Time: 3-5 business days (Monday – Friday)
- Transit Time: 5-7 business days
- Estimated Total Delivery Time: 7-9 business days, depending on your location
7. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to track your shipment status.
Returns & Exchanges
8. What is your return policy?
We accept returns within 30 days of delivery. Items must be returned in new and unused condition.
9. Do you charge restocking fees?
No, we do not charge any restocking fees.
10. How long does it take to process a refund?
Refunds are processed within 5 business days after we receive and inspect the returned item.
11. Can I exchange a product?
Yes, we accept exchanges for eligible items. Please contact our support team to arrange an exchange.
Product Care
12. Are the lunch boxes food-safe?
Yes. Our lunch boxes are made with food-grade stainless steel interiors and natural wooden lids.
13. How should I clean the lunch box?
We recommend hand washing the stainless steel container. The wooden lid should be wiped clean with a damp cloth and dried immediately. Avoid soaking the wooden lid in water.
Customer Support
14. How can I contact Thescrapspot?
You can reach us through:
Email: support@thescrapspot.com
Phone: +1 318-394-0167
Business Address:
6439 NW 70th St
Kansas City, MO 64151
United States
15. What are your customer support hours?