Shipping policy

Last updated: May 18, 2026

At Thescrapspot, we are committed to providing fast, reliable, and secure shipping for our personalized stainless steel lunch boxes and accessories. Please review our shipping policy below for details on processing times, delivery estimates, and shipping procedures.

Order Processing Time

  • Order Cut-off Time: 5:00 PM (EST)
  • Handling Time: 1–2 business days (Monday – Friday)

Orders placed after the cut-off time will be processed on the next business day.
Please note that personalized products require careful preparation, which may affect processing time during peak seasons.

Shipping & Delivery Time

  • Transit Time: 3–5 business days (Monday – Friday)
  • Total Estimated Delivery Time: 4-7 business days depending on your location

All orders are shipped from our U.S. facility and delivered within the estimated timeframe.

Delivery times may be affected by weather conditions, holidays, or carrier-related delays.

Shipping Fees

We offer free standard shipping on eligible orders within the United States.
There are no hidden fees.

Shipping Locations

We currently ship within the United States only.
International shipping is not available at this time.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
You can use this number to monitor your shipment in real time.

Shipping Carriers

We partner with trusted carriers to ensure safe and timely delivery, including:

  • USPS
  • UPS
  • FedEx

Carrier selection depends on destination and service availability.

Shipping Issues & Delays

While we strive to deliver orders on time, Thescrapspot is not responsible for:

  • Delays caused by shipping carriers
  • Incorrect shipping addresses provided by customers
  • Unclaimed packages returned to sender

If you experience any shipping issue, please contact our support team for assistance.

Damaged or Lost Packages

If your order arrives damaged or appears lost:

  • Take clear photos of the packaging and product (if damaged).
  • Check your tracking information and allow 24–48 hours if marked as delivered but not received.

Then contact us immediately so we can assist you.

We will work with the carrier to resolve the issue and provide a replacement or refund if necessary.

Contact Information

If you have any questions regarding our shipping policy, please contact us: 

Email: support@thescrapspot.com
Phone: +1 318-394-0167
Address: 6439 NW 70th St, Kansas City, MO 64151, United States